Refund policy

Our Guarantee

We want you to love your KrautHaus products! At KrautHaus, we take pride in the artisan quality of our small-batch sauerkraut. Because our products are perishable, living foods that must be kept refrigerated, we have a strict no-returns policy to ensure the safety and integrity of our ferments.

1. No Returns

Due to the nature of our freshly fermented products, we cannot accept returns or exchanges if you change your mind or if the product was stored incorrectly after delivery.

2. Faulty or Damaged Goods

In the rare case that you are not satisfied, we only offer replacements or refunds if a product is found to be faulty or damaged upon arrival. This includes:

• Damage to the glass jar during transit.
• A broken vacuum seal upon delivery.

A Note on "The Fizz": Please note that our sauerkraut is unpasteurised and "live". It is normal for the product to fizz or hiss upon opening. This is a natural sign of active probiotics and is not considered a fault.

3. How to Report a Fault

If for any reason you are not happy with your order, please contact us within 24 hours of delivery using one of the following options:

• Email Us: Send your order details to hello@krauthaus.co.uk.
• Requirements: Please include your order number and a clear photograph of the fault or damage.

4. Perishable Care & Refunds

To maintain the quality of your kraut, it must be kept refrigerated immediately upon arrival.

• Storage: We cannot offer refunds for products that have spoiled due to being left at room temperature.
• Issuing Refunds: Approved refunds will be issued to the credit or debit card with which the purchase was made.
• Exclusions: Refunds cannot be given if the fault is a result of your own actions, such as product misuse.
• Shipping: We can't refund shipping